OCR Labs Pty Ltd and its related bodies corporate (OCR Labs Group) are committed to respecting your privacy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information and sensitive information:
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
We may receive personal or anonymised information about you from our clients where they make use of our services. This information may include a client ID that identifies you in the third party’s database, as well as the categories of information set out above.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.
We may collect, hold, use and disclose your personal information for the following purposes:
We may also use de-identified, aggregated information to share insights about users of our verification services, such as by publishing a report on trends in the usage of such services.
If we have collected your personal information because you are a representative of one of our current or prospective partners or clients, we may send you direct marketing communications and information about our services and products.
This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act (as applicable).
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
We may disclose personal information to countries outside of Australia, including (among others) New Zealand, the United Kingdom and Japan, in order to conduct training for our contractors.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
When you use our verification services, we automatically receive and record certain information from your computer (or other device) and/or your web browser.
This may include such information as the third-party website or application into which the services are integrated, the date and time that you use the services, your IP address and domain name, your software and hardware attributes (including operating system, device model, and hashed device fingerprint information), and your general geographic location (e.g., your city, state, or metropolitan region).
To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
What are cookies? Cookies are small files that are stored on your computer or other device by your web browser.
A cookie allows OCR Labs to recognize whether you have used our services before and may store user preferences and other information.
How are cookies used? For example, cookies can be used to collect information about your use of our services during your current session and over time, your computer or other device’s operating system and browser type, your Internet service provider, your domain name and IP address, and your general geographic location.
How do you avoid cookies? If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it.
You can also delete cookies from your computer.
However, if you choose to block or delete cookies, certain features of our services may not operate correctly.
We take reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorized access, use, modification, or deletion.
Among other things, OCR Labs encrypts personal information both in transit and at rest.
OCR Labs is ISO 27001 compliant and regularly conducts security audits, vulnerability scans, and penetration tests to ensure compliance with security best practices and standards.
However, we cannot guarantee the safety or security of your personal information.
Our website or apps may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained.
Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites.
You can access the personal information we hold about you by contacting us using the information below.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
We note that we may not have stored your personal information where it was collected by us to perform verification services and such services have been completed.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below.
Please include your name, email address and/or telephone number and clearly describe your complaint.
We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Suite 1301, 140 Arthur Street
North Sydney NSW 2060
Effective date:1st July, 2020