Increase customer satisfaction by removing friction at every step of their verification journey

From onboarding to upsell, make your customer’s journey painless with a simple and secure verification and reauthentication solution

Trusted the world over

Accelerate your customer onboarding

Accelerate your customer onboarding

Remotely verify and onboard genuine customers in seconds, while keeping fraudsters from accessing your services

Prevent SIM swap fraud

Prevent SIM swap fraud

Verify customers at the point of purchase, and reauthenticate them again when it comes to risky or high value transactions

Upsell customers at renewal

Upsell customers at renewal

Make reauthentication simple and secure with a remote automated verification solution

Accelerate your customer onboarding

The next generation of verification is mobile, not in-person.

Customers want their handset delivered to their door, and to be able to use it immediately. Phone manufacturers, service providers and retail outlets need to remotely identify and onboard genuine customers at the time of purchase, in line with their KYC and credit worthiness criteria.

It’s a delicate balance ensuring that genuine customers are verified and onboarded quickly, while preventing fraudsters from obtaining handsets or airtime with a false identity. The costs of a poor verification experience and insufficient KYC procedures includes customer drop-off or even writing-off stolen handsets and airtime.

OCR Labs helps you meet your KYC requirements with a single supplier, remotely verify and onboard genuine customers in seconds, while keeping fraudsters from accessing your services.

Prevent SIM swap fraud

A phone is the key to a customer's identity. Fraudsters are using more and more sophisticated methods to gain access to it.

When a genuine customer’s account has weak security, fraudsters will impersonate them to access and take over their SIM card. From there, a fraudster can gain access to a customer’s email and bank accounts, as well as other sensitive information.

Customers will look to blame their service provider if they are a victim of SIM swap fraud. This loss of trust correlates to customer churn, but also potential fines. Service providers with insufficient KYC procedures run the risk of being fined or cut off by the payment processors if their fraud rates are too high.

OCR Labs helps service providers protect their customers from SIM swap fraud by verifying them at the point of purchase, and reauthenticating them again when it comes to risky or high value transactions.

Upsell customers at renewal

With already low switching costs, service providers must find ways to maximise their customers’ lifetime value.

As a customer’s contract approaches its expiry date, they will own their handset. Service providers make their margins through contracts, which is why upselling customers to a new handset before their contract expiry is so important. But, high-value transactions require service providers to reauthenticate customers in line with their KYC requirements.

Service providers run the risk of customers switching to a SIM only contract, or even taking their handset to another network. A poor reauthentication customer experience means lower margins and higher customer churn.

OCR Labs makes reauthentication for contract renewal simple and secure with a remote, automated verification solution, built into your existing purchase workflow

left arrow
left arrow

Read more on our blog

Go To Blog

Identity Verification

Is the deepfake threat in digital identity verification real, or fake?

Blog

Matthew Budiman | 17 Dec, 2021

Identity Verification

How do practitioners see Identity Verification?

Blog

John Marsden | 07 Dec, 2021

Identity Verification

The best ways to make digital identity verification accessible and inclusive

Blog

Daniel Aiello | 29 Oct, 2021

See our tech in action. Request a demo or trial now.

See how OCR Labs can make your remote onboarding faster, smarter, safer and more certain.