Marketplaces & Communities

Build trust and grow your community with a simple and secure identity verification solution

Build trust in your community

Build trust and grow by verifying and onboarding genuine users. Instantly verify new users from anywhere, on any smartphone with our fully automated solution. Remove agent intervention and reduce drop off with near instant results.

Verify content and goods providers

The content and goods being sold on your platform reflect on you as a brand. Ensure only verified accounts can post listings or content so that you protect your community and brand image from potential upset.

Accelerate customer onboarding

Instantly verify new users from anywhere, on any smartphone with our fully automated solution. Remove agent intervention and reduce drop off with near instant results.

Go global instantly

Access instant global coverage with our 16,000+ documents and 142 languages/typesets. We factor in skintone into our liveness to eliminate bias seen in other solutions.

Customer centric

We're here to help you thrive, through industry leading verification.

OCR Labs is focused on making identity proofing effortless through technology. We build intelligent tools that protect users from identity fraud while enabling a seamless user experience.

In order to create a one-stop digital property for multiple products - current accounts, loans, mortgages etc - to avoid in person visits to physical locations whilst meeting KYC compliance.

Westpac implemented OCR Labs as their identity verification process and saw application times and abandonment rates drop dramatically.

HSBC wanted to fully digitise their onboarding process and remove the operational costs they were incurring with a manual onboarding and verification process.

The transition to a fully automated identity verification process has been near seamless with user adoption being a real win for the business. Application fraud has been strongly deterred whilst keeping genuine customers content.

Homestar Finance chose OCR Labs due to its simple to use verification of identity technology that customers love and even comment on how easy it is to use.

OCR Labs complies with the local regulations whilst offering a best in class solution to both the business and its customers.

Macquarie wanted an identity verification solution that performed at speed to maximise customer conversion whilst being able to cope with the ever rising problem of identity fraud.

Implementing OCR Labs fully automated identity verificaiton technology allowed them to reach the speeds they needed whilst being protected against fraud and adhering to KYC & AML regulations.

ANZ needed to remotely identify and verify their customers quickly and securely. Whilst providing a consistent experience no matter the product a user wanted to sign up for.

They chose OCR Labs due to the intuitive user experience, multiple document capture and ability to set up channels for each product where needed.

"Since dealing with OCR Labs, it has given me much greater security with clients I’m unable to meet in person to know that they are fully verified. The system is so easy to use and much smoother than a lot of the banks individual processes - I wish they’d all use it!"

Leeanne Scott

Owner

OCR Labs XMarketplaces & Communities

At OCR Labs we remove the stress of identity verification for Marketplaces & Communities.

Our technology seamlessly onboards new users, sellers or content creators to your site or app, and continuously reauthenticates loyal users quickly and securely.

20.3%

Identity theft made up 20.3% of marketplace fraud reported to the FTC in 2019

87%

87% of consumers agree with extra authentication to be better protected

4%

4% of all online reviews are fake

Create trusted connections

The future of IDV is automated

Trust is the new currency in the online world.

Protecting your community starts by verifying the identities of your users and sellers so they can trust and transact with each other. As well as complying with PSD2 and AML requirements, identity verification ensures that age-restricted products are only sold to customers above the age of 18.

Without trust, a community cannot grow. This poses a reputational risk, and users will begin to abandon your marketplace for another. From an operational perspective, onboarding fraudulent users could lead to higher customer acquisition costs, account opening & closing costs, merchant refunds, chargebacks and even fines for enabling the sale of age restricted goods to underaged customers.

OCR Labs helps you grow a genuine community by only onboarding trusted users. We do the heavy lifting for you when it comes to your KYC and AML requirements, whatever your local regulations are. Our platform meets the most stringent privacy, security and integrity standards - including iBeta, TDIF, SOC 2 and ISO 27001 - as well as covering almost every identity document on the planet.

Get in Touch

Verifying sellers & creators that use your marketplace

Protect both sides of the transaction

Verifying sellers and content creators is mission critical in a remote world.

Protecting and reassuring your community starts by demonstrating that only verified people are onboarded to sell and create on your marketplace. Marketplaces need to ensure that sellers aren’t selling age restricted goods, content providers are genuine and prevent scammers from creating fake listings and reviews.

One disappointing experience could be seen as bad luck. But, when it becomes a trend, your community will lose trust and leave. An inability to regulate sellers who sell fake or age restricted products also poses a risk to your marketplace, and could result in fines or not being allowed to operate in a particular jurisdiction.

OCR Labs helps you remotely onboard sellers in seconds with a single supplier, while keeping scammers from accessing your marketplace.

Get in Touch

Upgrade devices and plans at speed

Sign-up happens from anywhere in the world, at any time

The most successful marketplaces verify and onboard users by the thousands, instantly, from anywhere in the world.

Identity verification should grow your community, not restrict it. Marketplaces need to build trust by reducing friction for genuine users, without onboarding fraudsters. User verification needs to be instant, intuitive and available anywhere, on a smartphone.

Users will abandon the sign-up process if their onboarding experience is poor, maybe forever. A poor user onboarding experience is a waste of any marketing spend.

OCR Labs makes sure identity verification isn’t a barrier to new sign-ups, so your community can start transacting right away. We securely and seamlessly verify your users in seconds with just their ID and a smartphone.

Get in Touch

Industry Use Cases

Built to verify users in your Industry

From onboarding to reauthentication, businesses like yours can securely and remotely verify users in seconds with just their ID and their smartphone. Select your industry to learn more.